Customer Service Representative – Job Description
Position: Customer Service Representative
Job SummaryWe are looking for a customer-focused and professional Customer Service Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience.
Key Responsibilities Handle customer inquiries through phone, email, and/or chat. * Respond to customer questions professionally and efficiently. * Resolve customer complaints and issues while maintaining a positive attitude. * Provide accurate information about products, services, policies, and procedures. * Document customer interactions and update customer information in the system. * Follow up with customers when required to ensure their issues are resolved. * Escalate complex or sensitive cases to the appropriate department. * Meet assigned KPIs and quality standards*. * Maintain a high level of professionalism and customer satisfaction. * Follow company policies and client procedures.
Requirements Very good to excellent English communication skills*. * Previous customer service or call center experience is preferred. * Excellent communication and active listening skills. * Strong problem-solving and multitasking abilities. * Ability to work under pressure and handle difficult customers professionally. * Good computer skills and ability to learn new systems quickly. * Ability to work on-site and follow the assigned shift schedule.
Soft Skills
