Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience in customer interaction and support. In response to the AI era, the company has evolved to become more agile, modern, and people-centered while maintaining its strong expertise in technology-enabled services. TP combines intelligent digital solutions with human empathy to deliver high-quality experiences for clients and their customers. The organization is committed to innovation, continuous improvement, and preparing its teams for the future of work. Joining TP means becoming part of a forward-thinking company that values growth, learning, and professional development.
Role Description This is a full-time, on-site English Call Center role (B2 level) for the American market, based in New Cairo. The role involves handling inbound and outbound customer calls in English, addressing inquiries, resolving issues, and providing clear, accurate information. Daily tasks include following scripted and non-scripted communication guidelines, documenting interactions in the system, and escalating complex cases when needed. Team members are expected to maintain high standards of professionalism, meet performance and quality targets, and adhere to TP policies and procedures. The role may also involve collaborating with supervisors and trainers to improve call handling skills and customer satisfaction.
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