Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, focused on delivering smart, flexible, and dedicated solutions for businesses worldwide. The company specializes in creating seamless customer experiences across diverse industries, supported by cutting-edge technology and a client-centric mindset. A visionary team drives the organization’s commitment to innovation, professionalism, and operational excellence. Innovative Work Solutions is recognized as a trusted partner for organizations seeking high-quality call center services and scalable support. The company consistently aims to empower clients by enhancing efficiency, service quality, and customer satisfaction.
Role Description
• Review previous-day appointments and ensure visits are correctly marked as checked out, canceled, or no-show.
• Identify and correct facility and department mismatches in the EMR.
• Monitor and merge duplicate patient charts according to company policies.
• Review and maintain accurate patient demographics, including phone numbers, emails, and addresses.
• Monitor automated processes for detecting and removing invalid or fake email addresses.
• Ensure providers are correctly assigned to resource-based schedules, such as sonography.
• Support patients with patient portal enrollment.
• Help maintain the overall accuracy, consistency, and integrity of EMR data.
Qualifications
