Key Responsibilities
• Able to perform physical reboots of devices.
• Able to check for hardware alarms (failure lights).
• Able to check for console error messages.
• Able to complete hardware installs.
• You will be providing day to day data centre support.
• Maintain hardware inventory.
• Checking for console error messages where applicable.
• Assist in investigation / resolution of physical network faults and hardware issues.
• Able to load tape or CD media into the device to precede a recovery of a server.
• Able to complete all necessary logs to record Hands and Eyes activities.
• Able to professionally communicate and host customer contacts (for example engineers).
• You will need to be procedural minded with regards to all aspects of the service deliverables.
• Able to deal with incidents quickly and efficiently using approved procedures / guidance.
• Respond to any ad-hoc, low level skill task which is scripted/documented/in writing.
• Alerting Management to actual and or potential Service problems.
• Completes ad hoc activities at Managements request.
• Conforming with department procedures and SLAs/DOUs.
• Completing tasks to specified standards as set by the Client.
• Escorting third party vendors around the customer site and into the data centre.
Key Responsibilities
• Providing on-site support to the UK based Customer Support Manager
• Scheduling & receipting deliveries into the Sweden sites
• Accurate & regular stocktaking of on-site stock
• Liaising with the UK Customer Support Manager on a daily basis though the duration of project work
• Supporting the UK Customer Support Manager in the production of project installation documentation (Risk & Method Statements, pre-installation & post installation sign off documentation)
• Ensuring that all Health & Safety requirements are adhered to onsite Experience
• Proven General Data Centre Support experience working in a data centre environment.
• Updating customer applications (Service Now)
• Data centre Fibre & Copper patching and cabling support experience.
• Be proficient with Office 365
Essential
• Full driving licence & own transportation
