Company Description FlairsTech is a technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence, serving global clients across multiple industries. With more than 1,000 professionals in five offices, the company supports over 100 partners daily with services in software development, analytics, digital solutions, business operations, and customer experience. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes, outcomes, and productivity. The organization places strong emphasis on its people, fostering a collaborative environment where talent is central to its success and growth. Candidates joining FlairsTech can expect to be part of impactful, international projects with a focus on quality and continuous improvement.
Role Description The Customer Advisor is a full-time, on-site role based in Qesm El Maadi, responsible for delivering high-quality customer support and guidance. Day-to-day tasks include handling customer inquiries via phone, email, or chat, providing accurate information about products and services, and resolving issues in a timely and professional manner. The role involves maintaining records of customer interactions, following up on open cases, and escalating complex problems to the appropriate teams when necessary. The Customer Advisor will also offer client counseling on best-use scenarios, actively work to enhance customer satisfaction, and contribute feedback to improve processes, tools, and customer experience. Collaboration with internal departments is essential to ensure consistent service delivery and to support continuous improvement initiatives.
Qualifications
