Customer Support Associate (Swedish/Danish/Finish)
Reebelo Sweden (Remote)
About the Company
Reebelo is a marketplace for refurbished tech devices and certified pre-owned lifestyle products. We help consumers save up to 70% on their favourite brands while contributing to a more sustainable future with every purchase. Our vision is to lead the circular economy and change how people think about consumption. Reebelo was founded by European co-founders and is headquartered in the San Francisco Bay Area. Our team members are based across the US, Canada, Australia, Singapore, Malaysia, the UK, France, Germany, Italy and the Nordics. We have raised over $65M and are fully profitable. If you want to join a dynamic, high-growth, VC-backed scaleup focused on meaningful impact, we'd like to hear from you.
The Role
We are looking for a Customer Support Associate who speaks Swedish, Danish, Finnish and English to join our global team and support our customers in Sweden, Finland and Denmark. You will be a key point of contact for customers throughout their journey. You will deliver timely, accurate, high-quality support that reflects our commitment to exceptional customer experience.
What you'll do:
- Give customers a positive experience through prompt, well-structured responses to their feedback, problems, queries and complaints, in Swedish, Danish and English.
- Communicate effectively across all channels, including email.
- Maintain high customer satisfaction and drive related metrics, such as average response time, average resolution time, multi-touch tickets and quality assurance score.
- Test and validate new customer service features as they launch, including in our customer support platform.
- Identify and escalate trends in customer reports so technical issues can be resolved quickly.
- Be a key team player on our Customer Service team. You will work closely with Logistics, Product and Sales to keep communication strong and resolve issues quickly.
What You'll Bring
- Fluency in Swedish, Danish, Finnish and English, in reading, writing and speaking. You should be comfortable handling customer conversations in all three languages.
- At least 2 years' experience in a customer-facing role.
- Experience in a fast-paced e-commerce environment where change is constant.
- Experience with Zendesk or similar ticketing systems.
- Strong written communication, including well-structured emails, sound email etiquette and the ability to follow the "voice of Reebelo" consistently.
- A good understanding of customer service and service level performance metrics.
- Self-reliance and a positive attitude towards your work and team.
Bonus points
- Norwegian, Finnish or Icelandic language skills.
Why You'll Love Working Here
- Fully remote: Work from anywhere in Sweden, or remotely elsewhere in the Nordics or Europe.
- Compensation: Competitive salary, pension contribution and performance bonus.
- Low-meeting culture: We prioritise focus time and async communication.
- Vibrant team culture: Local events plus digital global events that connect teams across continents.
Interview process
- Initial interview with our Head of People (15 minutes)
- Interview with our Head of CS (45–60 minutes)
- Final interview with our Managing Director in the EU (30 minutes)
- References and background checks
- Offer 🎉
We know job searching can be exciting and exhausting at the same time. We aim to keep our process simple, streamlined and respectful of your time, and it takes 2–3 weeks.
Work Rights
We can only consider applicants who hold full, independent working rights in Sweden or elsewhere in the EU/EEA. Unfortunately, we are unable to offer visa sponsorship or support work permit applications for this role.
