As a Customer Success Manager (CSM), you will join our global Account Team to secure long-term customer retention. You will oversee the global Customer Success strategy for a key account, bridging the gap between customer expectations and operational execution. By turning operational data into strategic value, you will drive continuous improvement, protect revenue, and support long-term partnership growth.
This is an opportunity to contribute to the continued development of our customer success and account management approach across the Nordic region.
This role is based in Gothenburg, Sweden.
WHY THIS ROLE MATTERS
As customer expectations continue to evolve, this role plays a key part in ensuring operational excellence translates into customer satisfaction, long-term retention, and growth. You will act as the bridge between our customers and internal teams, helping shape the future of customer success within Wallenius Wilhelmsen.
WHAT YOU WILL DO
WHAT YOU WILL NEED
WHAT WE OFFER
A visible role working with strategic global customers.
The opportunity to influence both customer experience and business performance.
A collaborative international environment with broad exposure across functions.
Opportunities for professional growth in a global logistics leader.
ABOUT US
The Wallenius Wilhelmsen group is the market leader in roll-on/roll-off (RoRo) shipping and vehicle logistics, managing the distribution of cars, trucks, rolling equipment, and breakbulk to customers all over the world. Wallenius Wilhelmsen is committed to being in the forefront of the green transition and aims to be carbon-neutral already by 2040 (read more about this in our sustainability pledge and the annual report).
The company operates around 125 vessels servicing 15 trade routes across six continents, a global inland distribution network, 66 processing centers, and eight marine terminals.
With the head office in Oslo, Norway, the Wallenius Wilhelmsen group has around 9,500 employees in 28 countries worldwide.
As a publicly listed company with Scandinavian roots and a leading global position in shipping, Wallenius Wilhelmsen is uniquely positioned to lead a major industry shift. The shipping and logistics sector is facing a growing demand for digitally integrated solutions across an increasingly complex and fragmented supply chain—yet no one has truly cracked the code. WalWil is trying to change that. By moving from siloed offerings to tailored, seamless services that adapt to each client’s needs, we aim to set a new standard in the industry.
OUR COMMITMENT TO EQUAL OPPORTUNITIES
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
Since we are looking for the best talents to join our company, we want to address a common concern: research shows that women and members of minority groups often hesitate to apply if they don’t meet every single requirement - give us the opportunity to decide if that's the case! Your experience and enthusiasm matter more than checking every box, and we'd love to have you on board!
Business Unit: Customer Growth
Function: Customer Success
Location: Gothenburg
Reporting Line: Senior Manager Customer Success Management EMEA
Application Information
If you have any questions regarding the position, please contact Pierre-Eric Papoz, Senior Manager Customer Success Management EMEA, Pierre-Eric.Papoz@walwil.com
