Future Vision for Health Training is a Saudi company specialized in providing accredited healthcare training, professional development programs, and diploma programs. We offer a wide range of healthcare training courses, professional certifications, and educational diploma programs in collaboration with recognized local and international organizations.
We are currently looking for a Customer Service Specialist to join our team in Madinah.
Job Responsibilities
- * Respond to customer inquiries through phone, WhatsApp, email, and other communication channels.
- Provide accurate information about our courses, programs, diplomas, and services.
- Assist customers with registration, bookings, payments, and other inquiries.
- Follow up with customers and ensure a smooth customer experience.
- Handle customer complaints and concerns professionally and efficiently.
- Coordinate with other departments to resolve customer requests.
- Maintain accurate customer records and follow up on pending requests.
- Update and manage customer information through the company’s CRM system.
Requirements 1–2 years of experience in Customer Service or a related field.
* Excellent English communication skills, both written and spoken.
* Hands-on experience with CRM systems, preferably Zoho CRM*.
* Strong communication and interpersonal skills.
* Customer-oriented with a professional and positive attitude.
* Ability to work under pressure and handle multiple tasks.
* Good computer skills and proficiency in Microsoft Office.
* Ability to work effectively as part of a team.
Work DetailsLocation: Madinah, Saudi Arabia
Workplace: On-site at the company premises
Working Hours: Shift-based
If you are passionate about customer service and looking for an opportunity to grow within a professional and dynamic environment, we would love to hear from you.