About Us
We are a premium cleaning company delivering a superior standard of service to high-end residential and commercial clients. We are growing fast and looking for a sharp, professional customer service representative to be the first point of contact for our clients.
What You'll Do
• Answer incoming calls and respond to messages across all channels promptly and professionally
• Handle sales inquiries and convert leads into confirmed bookings
• Prepare and send service quotations to clients
• Schedule service appointments and manage the booking calendar
• Coordinate with the operations team to ensure smooth service delivery
• Follow up with clients before and after appointments
• Manage ongoing client relationships and handle all requests end to end
• Maintain accurate records of client interactions, quotations, requests, and schedules
• Track pending follow-ups and ensure nothing falls through the cracks
• Escalate issues to management when needed
Skills
• Fluency in Arabic and English is mandatory — spoken and written
• Strong communication and interpersonal skills
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Comfortable using phones, WhatsApp, and scheduling tools
• Able to prepare clear and professional quotations
• Sales-oriented mindset — able to handle inquiries and close bookings confidently
• Professional, calm, and client-focused at all times
• Prior experience in customer service, sales coordination, or a similar role is preferred
