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Haven Chocolate is seeking to hire a:
Customer Service Manager
Key Responsibilities:
• Lead, supervise, and develop the Customer Service team.
• Ensure high service standards and customer satisfaction.
• Manage customer complaints and resolve issues effectively.
• Monitor performance indicators and prepare regular reports.
• Develop and improve customer service policies and procedures.
• Support sales growth by enhancing the overall customer experience.
Requirements:
• Minimum 3 years of experience in Customer Service Management.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage, motivate, and develop a team.
• Experience in performance monitoring and reporting.
• Proficiency in Microsoft Office and related systems.
How to Apply:
Interested candidates are invited to send their CV to:
hr@tryhavenkw.com
