JOB DESCRIPTION
Job Details
Job Title: Customer Service Representative – Community- Arabic Speaker
Department: Community / Property Management
Location: JVC, Dubai
Employment Type: Full-Time
Salary: Negotiable
Reports To: Community / Property Management Manager
Job Purpose
The Customer Service Representative – Community will be responsible for providing day-to-day customer service and support to tenants and residents across the residential towers. The role involves handling inquiries and requests, following up on complaints, coordinating with relevant departments, and supporting community activities and events to ensure a positive experience for residents.
Key Responsibilities
- Interact with tenants and residents on a daily basis and respond to their inquiries.
- Receive, follow up on, and coordinate tenant complaints and requests with the relevant departments.
- Communicate with tenants regarding building updates, services, announcements, and upcoming events.
- Assist in organizing and conducting community events and activities within the residential towers.
- Attend and actively participate in community events and interact directly with residents during the events.
- Collect tenant feedback and share relevant feedback with management.
- Follow up on tenant requests and ensure timely closure.
- Coordinate with Property Management, Maintenance, Security, Facilities, and other relevant departments to resolve tenant-related matters.
- Maintain positive and professional relationships with tenants and residents.
- Ensure that tenant inquiries and complaints are handled in a friendly and professional manner.
- Perform other duties related to customer service and community activities as required.
Skills Required
- Good communication and interpersonal skills.
- Friendly, presentable, and customer-oriented personality.
- Good complaint-handling and problem-solving skills.
- Strong follow-up and coordination skills.
- Ability to communicate professionally with tenants and internal departments.
- Good English communication skills; Arabic is essential.
- Basic knowledge of Microsoft Office and computer applications.
- Ability to work on-site and interact directly with residents.
- Willingness to attend community events when required.
Qualification & Experience
- High School Diploma or Bachelor's Degree.
- Previous experience in Customer Service, Reception, Property Management, Residential Towers, Hospitality, or a similar customer-facing role is preferred.
- UAE experience is an advantage.
- Arab nationality.
- Willing to work in JVC, Dubai.
KPIs
- Timely response to tenant inquiries and requests.
- Effective follow-up and closure of complaints and requests.
- Tenant satisfaction and feedback.
- Quality of communication with residents and internal departments.
- Proper support and attendance during community events.
- Maintaining positive relationships with tenants and residents.
