About Us
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.
With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.
Role and Responsibilities:
• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting
translation for customer announcement notices.
Requirements:
• Tertiary education, diploma or above.
• Fresh graduates are welcome to apply.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent in English, Arabic, Spanish including written and verbal communication skills. Language skills in one of the following French/Spanish/Italian is mandatory.
• Effective communication skills.
• A logical and analytical approach to problem-solving.
Desirable:
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would
be a distinct advantage).
• A genuine interest in working in financial markets and client services.
