Company Description Raya CX is a customer experience management and business process outsourcing provider serving clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX delivers services from competitive, highly skilled labor markets to support its international client base. Its solutions are driven by advanced technology, robust operational strategies, and a commitment to continuous improvement and innovation, creating strong growth and development opportunities for team members.
Role Description The Customer Service Agent English B1 role is a full-time, on-site position based in Qesm El Maadi. The agent will handle inbound and outbound customer interactions, respond to questions, and provide clear information in English at a B1 level. Day-to-day tasks include addressing customer requests, resolving issues, documenting interactions accurately, and following established procedures and quality standards. The agent will work with team leaders to maintain service levels, support customer satisfaction goals, and escalate complex cases when necessary. The role also involves using company systems and tools efficiently, adhering to performance targets, and contributing to a positive, collaborative work environment.
Qualifications
* Strong customer interaction skills, including Customer Service, Customer Support, and Customer Service Representatives experience.
* Ability to enhance Customer Experience and maintain high Customer Satisfaction across different contact channels.
* English language proficiency at B1 level or higher, with clear verbal and written communication.
* Comfort using contact center tools, CRM systems, and standard office applications.
* Ability to work on-site in Qesm El Maadi on a full-time schedule, including shifts if required.
* Problem-solving mindset, patience, and resilience when dealing with challenging inquiries.
* Strong attention to detail, reliability, and adherence to company policies and procedures.
* Previous experience in customer service or call center environments is preferred but not mandatory.
