Company Description Gourmet Egypt is a pioneering food retailer and producer that has been serving passionate food enthusiasts since 2006. From its beginnings supplying premium imported ingredients to Cairo’s five-star hotels, the company has grown into a brand known for its “Handcrafted by Gourmet” products made from high-quality local and imported ingredients. Its recipes and production methods are developed by an in-house culinary team in collaboration with renowned visiting chefs, ensuring distinctive and carefully crafted offerings. Gourmet Egypt invests in innovation through a state-of-the-art e-commerce platform, including a webstore, mobile app, and shoppable recipes, to better serve customers. The company values community, team spirit, and genuine care, treating every customer like family and focusing on enhancing lives through great food.
Role Description The Customer Care Representative role is a full-time, on-site position based in Zamalek, Cairo. In this role, the representative will handle customer inquiries and complaints through phone, online channels, and in-store interactions, ensuring timely, accurate, and courteous responses. Responsibilities include providing product information, guiding customers through orders and deliveries, resolving issues to maintain high customer satisfaction, and documenting interactions in line with company procedures. The representative will collaborate with store teams and other departments to support smooth operations and a consistent customer experience. This position is suitable for students and graduates with A2+ English proficiency who are passionate about food, service, and working in a dynamic team environment.
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