Ever Young Clinics is seeking an experienced and highly organized Clinic Manager to lead the clinic’s daily operations, strengthen team performance, and ensure a consistently high standard of patient experience.
The Clinic Manager will act as the operational link between management, medical staff, front-desk personnel, and patients, ensuring efficient workflows, professional service, and strong overall clinic performance.
Key Responsibilities
- Oversee the clinic’s day-to-day operations and ensure smooth coordination across all departments.
- Supervise and support reception, administrative, nursing, and support teams.
- Manage staff schedules, attendance, shift coverage, task allocation, and operational priorities.
- Maintain a professional and welcoming patient journey from initial inquiry and booking through treatment and follow-up.
- Monitor appointment flow, waiting times, cancellations, no-shows, patient follow-up, and clinic utilization.
- Handle patient concerns, complaints, and escalations professionally and discreetly.
- Ensure clinic policies, procedures, confidentiality requirements, and service standards are consistently followed.
- Coordinate effectively between doctors, practitioners, reception, operations, and management.
- Monitor team performance and provide coaching, guidance, feedback, and accountability.
- Support recruitment, onboarding, induction, and training of new team members when required.
- Track operational and commercial KPIs including appointments, consultations, conversions, revenue, retention, cancellations, and staff productivity.
- Ensure accurate use of CRM, appointment, billing, and patient-management systems.
- Monitor inventory, consumables, supplies, and purchasing requirements.
- Identify workflow bottlenecks and implement practical solutions to improve efficiency, accountability, and patient satisfaction.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Healthcare Management, Hospitality, Nursing, or a related field.
- Previous experience in clinic management, healthcare, aesthetics, dermatology, beauty, wellness, hospitality, or another premium service environment is strongly preferred.
- Previous team supervision or people-management experience is required.
- Strong understanding of customer service, patient experience, appointment operations, and service recovery.
- Good working knowledge of CRM, scheduling, reporting, administrative systems, Microsoft Office, and Excel.
Preferred Profile
The ideal candidate is a hands-on manager who is comfortable being present on the clinic floor, interacting with patients and staff, resolving operational issues in real time, monitoring performance, and ensuring that Ever Young Clinics consistently delivers a premium and professional patient experience.
Interested candidates may apply through LinkedIn or send their CV to info@alpha-tech.com.lb.
