Position Overview:
We are seeking a talented and experienced CRM Specialist to join our dynamic team. The CRM Specialist will play a crucial role in managing and enhancing our client relationships to drive loyalty, satisfaction, and revenue growth. This position requires a deep understanding of luxury retail and a passion for delivering unparalleled service to our international clientele, specifically in Haute Couture.
Key Responsibilities:
1. Client Data Management:
Maintain and update client database with accurate and comprehensive information.
Segment clients based on various criteria such as purchase history, preferences, and demographics.
2. CRM Strategy Development:
Develop and implement CRM strategies to optimize client engagement and retention.
Collaborate with cross-functional teams to align CRM initiatives with business objectives.
3. Client Journey Mapping:
Analyze client journey touchpoints to identify opportunities for improvement.
Develop strategies to enhance the client experience at every stage of the journey.
4. Client Feedback Management:
Monitor client feedback channels and address inquiries, concerns, and feedback promptly.
Utilize feedback to identify trends, insights, and areas for improvement in products and services.
5. VIP Program Management:
6. Performance Analysis and Reporting:
Monitor and analyze key CRM metrics such as client lifetime value, retention rate, and satisfaction scores.
Generate regular reports to track the effectiveness of CRM initiatives and make data-driven recommendations for improvement.
Qualifications & Requirements:
Bachelor's degree in Marketing, Business Administration, or related field.
Proven experience in CRM or client-facing roles within the luxury fashion industry.
Deep understanding of CRM principles, techniques, and best practices.
Strong analytical skills with the ability to interpret data and extract actionable insights.
Excellent communication and interpersonal skills, with a client-centric mindset.
Fluency in English & Arabic; proficiency in other languages is a plus.
Flexibility to adapt to a fast-paced and dynamic work environment.
Knowledge of Haute Couture
Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and growth within the company.
Please send your CV's to hr@ashistudio.com if you think we can be a match!
