Company Description RAYA Customer Experience (RAYA CX) delivers next-generation business process outsourcing and customer experience management for clients across diverse industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services to Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets to provide consistent, high-quality support. Its services are powered by advanced technology, strong operational strategies, and a focus on continuous improvement and innovation. RAYA CX offers a dynamic, performance-driven environment for professionals who want to grow in the customer experience field.
Role Description The Chat & Email – English (C1) role is a full-time, on-site position based in Qesm 2nd 6 October. In this role, the team member responds to customer inquiries via chat and email, provides accurate information, and resolves issues in a timely and professional manner. Daily tasks include handling customer requests, troubleshooting basic problems, documenting interactions, and following established procedures and service-level agreements. The role involves maintaining a high standard of written English communication, adhering to quality guidelines, and collaborating with supervisors and peers to improve customer satisfaction. The team member may also support knowledge base updates and participate in ongoing training to stay aligned with client requirements and system changes.
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