Bring SEVEN's Characters to life through high-energy performances, immersive Guest interactions, and strong Character integrity. Combine entertainment and operational responsibilities, from live performance to costume and area readiness, to deliver a seamless and safe Guest experience.
Accountabilities
- Perform as SEVEN's Costume Characters in meet-and-greets, walkabouts, shows, parades, VIP events, birthday parties, and themed activations to bring SEVEN's Characters to life for Guests
- Maintain Character integrity by following all movement, gesture, and persona guidelines and attending mandatory Character training, sign-off programs, and brush-up sessions to keep every portrayal consistent with SEVEN's Character standards.
- Interact with Guests in a friendly, engaging, and culturally sensitive manner, adapting performances to different audiences through improvisation and physical expression, to create memorable and respectful Guest moments.
- Follow all SOPs, safety guidelines, and emergency procedures to keep performances and Guest interactions safe.
- Prepare costumes and Character areas before performances and assist with dressing to ensure every Character appearance is performance-ready.
- Check and inspect costume pieces for repairs, maintain costume undergarments according to guidelines, and report costume or prop maintenance needs promptly to keep costumes and props in presentable, working condition.
- Organize and maintain clean dressing room, storage, and meet-and-greet areas to support an orderly and professional performance environment.
- Execute physical tasks such as walking, standing, lifting, and moving heavy costume pieces to support performances and costume handling.
BEHAVIORAL COMPETENCIESGuest Centricity
- * Demonstrates an understanding of the importance of guest centricity and prioritizing guest satisfaction
- Shows willingness to learn about guest needs and expectations
- Responds to guest inquiries or requests in a timely and polite manner
Effective Communication
- * Listens actively to others and seeks clarification when needed
- Conveys information clearly and concisely, using appropriate language and tone
- Shows openness to feedback and actively works on improving communication skills
Operational Excellence
- * Adheres to established operational procedures and guidelines to ensure accurate and timely completion of tasks
- Seeks feedback from supervisors or colleagues to improve performance and identify areas for growth
- Actively participates in training programs or workshops to enhance operational knowledge and skills
TECHNICAL COMPETENCIESGuest Experience & Relationship
- * Can develop comprehensive customer engagement strategies
- Can measure the effectiveness of customer engagement efforts
Understanding Guest Journey
- * Analyzes guest feedback to gain deeper insights
- Tailors service approaches to different guest personas
Product & Service Knowledge — Proficiency Level: Proficient
- * Handles product related problems
- Provides recommendations for product and service improvements and to provide key inputs into product design, improvement and service
Requirements
- * Minimum age: 18 years
- Strong physical stamina and ability to perform in full body or face Character costumes
- Comfortable performing physical tasks such as standing and walking for extended periods
- Fluent in English and Arabic
- Good communication skills and ability to work well in a team
- Cultural awareness and Guest sensitivity
- Ability to follow direction, training guidelines, and feedback
- Passion for entertainment and positive Guest experiences
