Job Title
Channel Manager
Job Scope
The Channel Manager is accountable for developing the sales strategy while driving the recruitment of partners, overseeing account profiles and planning a growing market share through set targets. S/He monitors competitors’ activities, deals with resellers and coordinates with the marketing team on channel activities and programs.
Main Duties and Responsibilities
Technical and Operations
- Define and implement the channel strategy and roadmap of the assigned service/product’s line in alignment with the management
- Lead the partners’ relations in alignment with the company’s management and strategy
- Develop and maintain relationships with new and existing channels/clients to expand sales in the assigned territory
- Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
- Specify market requirements for current and future services/products by conducting market research supported by on-going visits to existing and potential customers
- Execute and supervise the entire sales cycle from quotation to collection
- Track credit and/or payment performance, review outstanding settlements and manage resolutions accordingly
- Generate sales for the entire service/product line in terms of long-term revenue and profitability
- Secure the highest level of engagement and support to channel partners and respond to issues and/or queries in order to efficiently meet customers’ needs
- Develop and deliver accurate sales forecasts and market development reports in line with business objectives
- Promote the service(s)/product(s) and the company within the region
- Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
- Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization
Talent Development
- Lead and coach the team cultivating empowerment and ownership
- Develop capabilities and secure a solid succession plan
- Conduct regular performance reviews, identify training needs and oversee development plans.
Position Requirements
Education
Bachelor’s degree in Sales and Marketing or any other related field.
Experience
At least 3 years of experience in a similar role.
