About Leyton
Leyton is an international consulting firm founded in 1997, with over 3,000 employees worldwide. Present in 17 countries, including North America, Europe, and Morocco, Leyton is primarily dedicated to helping businesses achieve sustainable savings. Our activities are organized around three main areas:
- Energy Efficiency
- Operational Efficiency
- Innovation & R&D Funding Consulting
Your missions as a Credit Controller:
- Invoice Management: Manage the collection and reconciliation of outstanding customer invoices, ensuring the accuracy and completeness of financial records.
- Debt Collection: Implement collection strategies, contacting customers by phone, email, and written correspondence to facilitate the timely payment of outstanding debts.
- Account Reconciliation: Perform detailed account analyses and reconciliations to identify discrepancies and resolve billing issues quickly.
- Dispute Resolution: Collaborate with internal departments (Finance, Consultants, Sales) to resolve customer billing disputes and negotiate appropriate payment arrangements.
- Relationship Building: Foster positive customer relationships through effective communication, professionalism, and empathy when addressing payment issues.
- Reporting & Documentation: Maintain accurate records of customer interactions, payment agreements, and collection activities using the appropriate tools and systems.
- Compliance & Policies: Ensure compliance with legal and regulatory requirements governing debt collection practices, guaranteeing ethical and compliant account handling.
- Process Improvement: Identify opportunities to optimize billing and collection processes, proposing improvements to increase efficiency.
- Customer Service: Provide exceptional customer service, respond to customer inquiries, resolve concerns, and assist with account-related questions.
- Collaboration: Work closely with cross-functional teams, including Sales, Finance, and Legal, to develop and implement strategies to optimize cash flow and reduce outstanding debts.
What we're looking for:
- Excellent level of English and French
- Prior experience in debt collection, accounts receivable, customer service, or financial administration
- Strong verbal and written communication skills in French; English is an asset to liaise with our Canadian teams
- Ability to handle sensitive conversations and negotiate professionally
- Schedule flexibility required (night shift, with partial availability on EST/PST hours)
- Good command of IT tools and the Microsoft Office suite, particularly Excel
- Strong organizational skills, rigor, and the ability to manage multiple files simultaneously
- Ability to work aligned with Montreal time zone to ensure coordination with our Canadian teams
- Team spirit, autonomy, and proactivity in following up on client files
- Experience in an international environment or consulting firm is a plus
üí° What makes this role stand out
Direct exposure to international receivables management and negotiation, working hand-in-hand with our Canadian teams in a multicultural, fast-paced consulting environment.
üì© Interested? Send us your application now!
