Remain Medical Group is looking for a highly experienced Call Center Sales Supervisor with a strong background in sales, telesales, lead conversion, and customer experience to lead our Call Center team and drive both service quality and revenue performance.
Key Responsibilities:
- Lead and manage the Call Center, Telesales, and Customer Experience teams
- Drive sales performance and achieve monthly revenue and conversion targets
- Convert inbound and outbound leads into confirmed appointments
- Develop effective telesales and patient follow-up strategies
- Manage lead reactivation, cross-selling, and upselling initiatives
- Monitor individual and team sales performance
- Track KPIs including conversion rate, booking rate, attendance rate, call productivity, and revenue generated
- Develop sales scripts, objection-handling techniques, and follow-up processes
- Coach and train agents on sales techniques, negotiation, closing, and customer communication
- Analyze leads, campaigns, and sales funnels to identify opportunities for improvement
- Coordinate closely with Marketing to improve lead quality and campaign conversion
- Work with Operations and medical branches to maximize appointment availability and patient conversion
- Prepare regular sales and performance reports for management
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Healthcare Administration, or related field
- Minimum 7 years of experience in Call Center, Telesales, Sales, or Customer Experience
- At least 2–3 years in a managerial or leadership role
- Strong and proven sales background with experience in achieving revenue and conversion targets
- Proven experience in telesales, lead management, negotiation, objection handling, and closing
- Strong understanding of sales funnels, CRM systems, and Call Center KPIs
- Experience in healthcare, medical centers, dermatology, aesthetics, dental, or similar sectors is highly preferred
- Excellent leadership, analytical, communication, and team management skills
- Target-driven with a strong commercial and sales mindset
We are looking for a results-driven leader who can build a high-performing Call Center team, improve patient conversion, and contribute directly to revenue growth.
