Customer Service Representative – Call Center
We are seeking a Customer Service Representative to join the Call Center of one of the largest government-owned companies in Riyadh. The position offers a professional work environment with competitive salaries and benefits.
Key Responsibilities:
- Receive and professionally handle customer inquiries and complaints.
- Record and follow up on customer cases using CRM and customer service systems.
- Identify the root causes of customer issues and provide appropriate solutions or escalate cases to the relevant departments.
- Comply with established procedures, service-level standards, and performance indicators.
- Accurately document and update customer information.
- Handle difficult cases, de-escalate complaints, and maintain a positive customer experience.
Requirements:
- Saudi nationality.
- Bachelor’s degree in Business Administration, Management Information Systems, Information Technology, Data Analytics, Public Administration, Public Relations, or a related field.
- More than one year of experience in customer service or call center operations.
- Strong communication, customer service, and problem-solving skills.
- Ability to use digital systems and manage multiple tasks simultaneously.
- Willingness to work rotating shifts.
- Willingness to work full-time on-site in Riyadh.
Preferred Qualifications:
- Experience using CRM or customer ticketing systems.
- Experience handling customer complaints and escalated cases.
- Previous experience in BPO and contact centers, telecommunications and technology, banking and fintech, or e-commerce and smart applications.
