Booking & Customer Service Agent — YIN Wellness House
Location: Riyadh, Saudi Arabia
Employment: Full-time
Salary: SAR 4,000 per month
Role Overview
We are looking for an organised, professional agent to manage bookings and deliver excellent customer service for our salon and in-home beauty and wellness services.
Key Responsibilities
- Handle enquiries through phone, WhatsApp, social media, and our booking platform.
- Schedule, confirm, reschedule, and cancel appointments accurately.
- Explain services, prices, packages, and availability clearly.
- Coordinate with therapists, drivers, and operations to ensure timely service.
- Maintain accurate client profiles, booking details, and follow-up records.
- Follow up on payments, booking confirmations, and customer feedback.
- Resolve customer concerns professionally and escalate when needed.
- Recommend suitable services and add-ons without pressuring clients.
- Protect client confidentiality and provide clear shift handovers.
Requirements
- Previous experience in customer service, bookings, or reception; salon, spa, or hospitality experience preferred.
- Strong spoken and written Arabic and English.
- Excellent telephone etiquette, attention to detail, and multitasking skills.
- Confidence using WhatsApp Business, booking systems, and CRM software.
- Ability to remain calm during busy periods and handle complaints respectfully.
- Availability for scheduled shifts, including evenings and weekends.
Success in This Role
Accurate bookings, prompt responses, smooth coordination, and a consistently welcoming customer experience.
