EWAA Hotels is a distinguished group of Hotels & Resorts offering exceptional hospitality and quality services to guests. With a portfolio that includes 80 state-of-the-art properties across 14 cities in Saudi Arabia, EWAA Hotels caters to both business and personal needs through amenities like spacious conference halls, exhibition centers, and specialized catering. The group includes renowned brands such as Grand Plaza Hotels & Resorts, Al Muhaidb Hotels & Residence, and EWAA Express Hotels. Committed to sustainability, EWAA invests in its human capital and emphasizes creating a unique experience for guests. Join EWAA Hotels to contribute to achieving its vision and mission of excellence and community service.
Role Description
Responsible for driving sales and revenue for banquet halls and events by developing new business opportunities, managing client relationships, and coordinating event requirements. The role involves promoting banquet and event services, preparing quotations, following up on leads, and working closely with Operations, F&B, and Events teams to ensure successful event execution and customer satisfaction.
Key Responsibilities
- Manage and respond to all banquet hall and event booking inquiries through phone, WhatsApp, social media, walk-ins, and other channels.
- Promote and sell banquet halls, event spaces, packages, and related services.
- Conduct professional hall tours and site visits for prospective clients.
- Understand customer requirements and recommend the most suitable hall, package, and event setup.
- Prepare quotations, proposals, and packages based on customer requirements.
- Follow up with prospective clients and convert inquiries into confirmed bookings.
- Handle negotiations and close sales within approved pricing and company policies.
- Manage the complete reservation process from initial inquiry to booking confirmation.
- Maintain accurate and updated records of hall availability, reservations, tentative bookings, confirmed bookings, and cancellations.
- Follow up on deposits and payments required to secure bookings.
- Coordinate with Banquet, Operations, F&B, Finance, and other departments to ensure all client requirements are properly arranged.
- Develop relationships with wedding planners, event organizers, corporate clients, agencies, and repeat customers.
- Identify new business opportunities to increase hall bookings and revenue.
- Monitor competitors, market pricing, packages, and promotional activities.
- Achieve monthly and annual hall sales and booking targets.
- Prepare daily and monthly reports covering inquiries, bookings, conversion rates, cancellations, and revenue.
- Maintain excellent customer service throughout the entire booking and event process.
- Follow up after events to obtain customer feedback and generate repeat business and referrals.
Requirements
- Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field is preferred.
- 2–4 years of relevant experience in Banquet Sales, Events Sales, Hall Sales, Venue Sales, or Hall Reservations.
- Proven experience specifically in selling and booking banquet halls or event venues.
- Strong knowledge of the Riyadh events, weddings, and corporate functions market.
- Excellent sales, negotiation, communication, and customer relationship skills.
- Strong ability to follow up on leads and convert inquiries into confirmed bookings.
- Target-driven with a proven ability to achieve sales and revenue targets.
- Professional appearance and excellent presentation skills.
- Fluent Arabic is preferred, with good English communication skills.
- Good knowledge of Microsoft Office and CRM/reservation systems.
