What this job involves:
The Assistant WE&O manager (FM) a multi-disciplinary role responsible for the delivery
of contracted services . The Assistant WE&O manager (FM) will be responsible for providing build a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is.
They create a welcoming atmosphere and are the primary point of contact for all employees and their visitors. They will act as an ambassador of the JLL team, representing our values at all times and building long term strong relationships, interfacing not only with key site stakeholders but also with service partners, vendors, and very specially with site occupants. Tasks will be timely and conscientiously done, managing the risk and ensuring the building readiness.
Duties And Responsibilities
- Service Delivery: Manage, monitor, and coordinate all soft services to ensure high-quality service delivery, including daily cleaning, meeting services, waste management, security, pest control, landscaping, dining, reception and other related services.
- Vendor Management: Oversee and manage service providers, contractors, and vendors to ensure adherence to service level agreements, contracts, and quality standards. Conduct regular inspections to assess performance and address any deficiencies.
- Budgeting and Cost Control: Develop and manage the soft services budget, monitor expenses, and identify cost-saving opportunities. Provide regular reports and analysis on expenses to ensure efficient utilization of resources.
- Compliance and Safety: Maintain a safe and compliant working environment by ensuring that all soft services activities adhere to relevant health, safety, and environmental regulations. Develop and implement policies, procedures, and training programs to mitigate risks and improve safety performance.
- Stakeholder Management: Collaborate with colleagues, users, and other stakeholders to understand their needs and address any service-related issues or concerns. Foster effective communication channels to enhance customer satisfaction.
- Continuous Improvement: Regularly review and assess soft services operations, identify areas for improvement, and implement innovative solutions and best practices. Stay updated on industry trends, technologies, and emerging practices to enhance service quality and efficiency.
- Understand the operational & technical requirements of the elements of the site for which you are responsible. Ensure that current contracts are maintained to provide necessary supplies and services.
- Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.
- Run the Human Experience and communications program for the site.
- Monitor the Work Order system as it effects your area & ensure that rectification works are recorded & actioned in a timely manner.
- Ensure the smooth running of meetings&/or events at the site.
- Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
