The Business Development Manager – Gift Cards will support the growth of the Shukran Gift Cards business across physical, digital, and partner channels, with a particular focus on expanding B2B sales. This role involves sales support, partnership coordination, and program execution to drive revenues, improve customer engagement, and ensure seamless day-to-day operations.
Key responsibilities include:
Sales & Growth
- Support the delivery of sales and revenue targets across all channels (consumer, B2B, digital, partner)
- Take a proactive role in driving B2B growth by identifying and approaching corporate clients, aggregators, and distributors
- Prepare and coordinate proposals, offers, and presentations for corporate and partner clients.
- Track and maintain the sales pipeline, account activity, and performance dashboards
Partnership Coordination
- Manage day-to-day relationships with partners across all channels, with closer management of B2B and corporate clients
- Support onboarding and integration of new partners, ensuring timely completion of documentation and system setup
- Coordinate with Finance and Legal on contracts, invoicing, and compliance requirements
- Monitor partner sales performance and provide regular feedback and improvement suggestions
Marketing & Promotions
- Work with the Marketing team to implement campaigns and initiatives that boost gift card awareness and sales across consumer and B2B channels
- Support the execution of seasonal, tactical, and partner-specific promotions both online and in-store
- Track campaign effectiveness and share learnings to enhance future performance
Program Operations
- Support the daily operations of the gift card program, including issuance, redemption, reporting, and reconciliations.
- Assist with product enhancements, launches, and integration with loyalty and payment systems.
- Work with internal teams (Finance, IT, Customer Care, Marketing) to resolve operational issues and deliver seamless execution
Analytics & Reporting
- Monitor and report on key metrics such as sales, redemptions, breakage, and channel performance
- Provide insights and recommendations with a focus on optimizing B2B sales and overall growth
- Maintain and update dashboards, trackers, and market/competitor insights
PROFILE FOR EFFECTIVENESS:
Qualifications
- Bachelor’s degree in business, Marketing, or related field
- 3–5 years’ experience in sales, partnerships, or account management, ideally in retail, loyalty, or payments
- Strong interest in sales and business development, particularly in the B2B space
- Good communication and presentation skills with ability to engage external clients
- Data-driven mindset with strong Excel/PowerPoint skills; CRM experience is a plus
Key Competencies
- Commercially driven and target-oriented
- Strong relationship-building and client engagement skills
- Analytical and detail-oriented, with good problem-solving ability
- Proactive, adaptable, and eager to learn
- Strong team player with cross-functional collaboration skills
- Excellent verbal and written communication in English (Arabic is a plus)
