POSITION OBJECTIVE The position is responsible to support the training mission by taking advantage of changing skills and quality development initiatives in order to train the Food and Beverage teams according to F&B values, policies and procedures
Key Responsibilities
- Conduct a training need analysis with the help of Training Manager.
- Devise and communicate a monthly and weekly departmental training plan and actively schedule team members for F&B Training.
- Ensure that a comprehensive and up-to-date F&B manual, as well as F&B policies & procedures and task breakdowns are available and that every team member receives a personal copy.
- Coordinate that every new team member receives F&B orientation and has absolved their training check list within the first week of employment.
- Ensure that training attendance per team member is documented.
- Communicate and train on F&B standards and policies and procedures.
- Maximize employee productivity and morale within the store and consistently maintain discipline within the F&B guidelines and local regulations.
- Research and design new training programs.
Presentation And Management
- * To ensure new joiners will practice the correct stock package and required stock levels to maximize sales potential.
- Ensures high standard of visual merchandising and maintenance amongst all staff.
- Effectively communicates any changes in stock or store layout to all members of the team.
- Ensure that each member follow the retail standard.
- Maintaining the back store operation and replenishment of the merchandise. Health & Safety
- Uses or wears personal protective equipment or clothing as required.
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
- Knows, understands and follows safe work practices and procedures.
- Ensures restaurant has a health and safety program in place.
- Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented.
- Conducts regular workplace inspections.
- Responds to and corrects unsafe acts and conditions.
- Reports work-related injuries and illnesses to the appropriate internal and external authorities.
- Performs accident investigations for all work-related injuries and illnesses.
- Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures.
- Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety.
- Keeps the Area Manager and Sales Operation Manager inform on any conditions or practices that may pose a hazard to employees.
- Makes recommendations for improvement to the store’s health and safety practices and program.
