Key Accountabilities:
- Contact delinquent customers through phone, SMS, email, or field visits by negotiating repayment plans, settlements, or restructuring in line with policy and follow up on promises-to-pay and ensure commitments are met to record all interactions in the collections system accurately and on time.
- Ensure all collection activities comply with FRA regulations, consumer rights standards, and company policies and follow approved call scripts and professional conduct guidelines.
- Prepare daily updates on accounts contacted, promises secured, and payments received to support the Supervisor in compiling portfolio reports
- Highlight recurring issues or customer objections by daily following up to improve the process.
Qualifications, Experience & Skills:
- Bachelor’s degree in Finance, Economics, Business, or related field.
- Proficiency in English and Arabic languages (written and spoken).
- Familiarity with collections systems, dialers, and MIS reporting tools.
- Knowledge of FRA collections regulations and consumer protection requirements
- Agency Collection Officer : 1-2 year of experience in call center or collection, preferably within communication, consumer finance companies or banking.
- Agency Collection Senior Officer: 2-4 years of experience in the collection field, preferably within consumer finance companies.
