Account Manager
Location: Baghdad, Iraq
Employment Type: Full-time
We are looking for an experienced Account Manager to join our team in Baghdad.
The Account Manager will be responsible for managing and developing relationships with business partners, supporting their onboarding and activation, monitoring account performance, resolving operational issues, and improving partner retention and long-term success.
Key Responsibilities
• Manage a portfolio of business partners and maintain strong, long-term relationships.
• Support new partners throughout the onboarding and activation process.
• Act as the main point of contact for assigned accounts.
• Monitor account performance and identify opportunities for improvement and growth.
• Follow up with inactive or underperforming accounts and support their reactivation.
• Handle partner concerns and escalations professionally and coordinate with internal teams to resolve issues.
• Conduct regular calls, meetings, and field visits with partners when required.
• Maintain accurate account information, activities, follow-ups, and account status within the CRM system.
• Track KPIs related to partner activation, retention, satisfaction, and account performance.
• Prepare regular reports and provide insights on partner performance, challenges, and opportunities.
• Coordinate closely with Business Development, Operations, and Finance teams to ensure a smooth partner experience.
Qualifications
• Minimum 2 years of relevant experience in Account Management, Customer Success, B2B Sales, Business Development, or a related commercial role.
• Proven experience managing business clients, partners, or a portfolio of accounts.
• Strong relationship management, communication, negotiation, and problem-solving skills.
• Ability to manage multiple accounts and priorities effectively.
• Comfortable working with performance targets and KPIs.
• Experience with CRM systems such as Zoho, Odoo, HubSpot, Salesforce, or similar is an advantage.
• Good working knowledge of Microsoft Excel or Google Sheets.
• Fluent Arabic and strong professional English, both written and spoken, are required.
• Good knowledge of the Baghdad market is preferred.
• Bachelor’s degree in Business Administration, Marketing, Management, or a related field is preferred.
What We’re Looking For
We are looking for someone who is organized, proactive, commercially aware, strong in follow-up, and confident in managing professional relationships.
The ideal candidate should be comfortable taking ownership of partner accounts and being accountable for measurable results.
📩 To apply, please send your CV in English to:
careers@nemaiq.com
Email Subject:
Account Manager – Full Name
