The ideal candidate will have experience in renewals management, account management, customer success, vendor management, or contract administration within a technology, software, or IT services environment. They will support the renewals process to maximize customer retention, manage vendor relationships, track contracts and purchase requisitions, and ensure continuity of service while maintaining cost control. Strong organizational, stakeholder management, and communication skills are essential, along with the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
- Support the management of third-party vendor contracts and independent contractor agreements. This role will focus on tracking and maintaining vendor contracts, raising purchase requisitions, and ensuring contracts are proactively managed and up to date. The ideal candidate will have strong organizational and communication skills and the ability to work collaboratively across teams to ensure smooth vendor operations.
- Collaborate with internal stakeholders to address vendor-related inquiries and resolve issues.
- Ensure contract records are organized, accurate, and accessible.
- Manage all third-party contracts ensuring once the sales force opportunity is closed won that the order is placed with the third-party vendor ensuring consistency of customer support. This also involves setting up optimal processes to track third party revenue v costs.
- Responsibility for the managing the retention of a number of allocated accounts
- Analyse and report weekly on customer retention and churn risk.
- Sales force hygiene and other ad hoc reporting.
Requirements / Essential Criteria:
- SharePoint designer experience
- Familiarity with PowerBI and Salesforce.
- Strong proficiency in Excel, including the ability to download and format large amounts of data, utilise pivot tables, and employ lookup and IF formulas. This is essential.
- Strong analytical skills and the ability to research and analyse business needs for process improvement.
- Self-starter with a strong work ethic and the ability to work independently as well as in a team environment.
- Strong accuracy and attention to detail
- Strong verbal and written communications skills
- Have strong planning and time management skills
- Hands-on approach
- Proactive, able to work on own initiative and follow tasks to completion
- Personable and committed
- Able to manage conflicting priorities
- Able to work under pressure and meet deadlines
