Key Responsibilities
Sales & Lead Handling
- Handle inbound calls, WhatsApp, and online inquiries from potential clients
- Make outbound calls to follow up on leads and re-engage previous clients
- Convert leads into paying clients and close tourist visa deals
- Maintain an updated record of all leads and calls on the CRM / tracking sheet
- Achieve monthly sales and call targets
Visa Consultation & Processing
- Provide accurate consultations on visa requirements for Gulf, Europe, and US destinations
- Review client documents for completeness before submission to reduce rejection risk
- Manage the end-to-end visa process from first contact to visa delivery
- Coordinate with embassies, consulates, and external visa offices
Client Relationship & Team
- Build long-term client relationships to drive repeat business and referrals
- Train and support junior sales team members
Requirements
- 3+ years of experience in visa sales, tourism, or telesales (tourism experience is a strong plus)
- Strong knowledge of visa procedures for Gulf, Europe, and US destinations
- Excellent phone communication, negotiation, and persuasion skills
- Ability to handle high call volumes and work under targets
- Fluent in English (spoken and written)
- Good computer skills (MS Office / CRM)
KPIs
- Number of visas sold monthly
- Number of calls / follow-ups made daily
- Lead-to-client conversion rate
- Embassy rejection rate
- Average deal value
- Customer satisfaction (CSAT)
Salary 10K+commission
