To supervise and coordinate valet operations, ensuring the highest levels of customer service, safety, and efficiency while managing valet drivers and maintaining company service standards.
Key Responsibilities
- Supervise and lead valet drivers during daily operations
- Ensure vehicles are parked, retrieved, and delivered safely and efficiently
- Monitor staff attendance, grooming, performance, and discipline
- Provide excellent customer service and handle client inquiries, complaints, and special requests professionally
- Allocate duties and work schedules to valet staff
- Conduct daily briefings and ensure compliance with company policies and procedures
- Monitor vehicle movements and maintain accurate records and reporting
- Ensure assigned parking areas are organized, safe, and operational
- Train, coach, and evaluate valet drivers to maintain service excellence
- Investigate and report incidents, damages, accidents, or customer complaints
- Coordinate with clients, site management, and operations teams to ensure smooth service delivery
- Ensure all drivers hold valid licenses and comply with traffic regulations and safety requirements
Requirements
- * High school diploma or equivalent
- Minimum 3 years of experience in valet operations, transportation, hospitality, or fleet management, with at least 1 year in a supervisory role
- Valid driving license with a clean driving record
- Strong leadership and team management skills
- Good English communication skills; Arabic is an advantage
- Excellent customer service and conflict-resolution abilities
- Ability to work flexible shifts, including weekends and public holidays
- Basic computer skills for reporting and record keeping
