What You Will Do:
General
- Collate information from the ERP system and other sources related to Service Contracts and generate timely reports.
- Alert the workshop manager and higher management about exceptions that may affect the profitability of service contracts.
- Present reports related to service contracts to higher management within specified timelines.
- Prepare and share relevant reports with Principals related to Service Contracts within specified timelines.
- Maintain contact with Service Contract Customers for technical and commercial matters, ensuring positive customer feedback.
- Coordinate with the workshop and sales teams to ensure service contract objectives are met.
- Monitor and analyze service contract profitability, providing insights and recommendations for improvement.
- Ensure compliance with organizational policies regarding service contract management.
Skills
Required Skills To Be Successful:
- Excellent analytical thinking and problem-solving skills.
- Strong planning and organizational abilities.
- Customer-focused mindset with adaptability in dynamic environments.
- Effective communication and interpersonal skills in English, Arabic is a plus.
What Qualifies You For The Role:
- Diploma in Mechanical/Automotive or a Bachelor’s degree.
- Minimum 3 years of experience in service contracts management within a reputable automotive dealership.
- Proficiency in using MS Office and sound technical knowledge of service contracts.
- Valid UAE driver’s license and effective communication skills in English, with Arabic as an advantage.
