Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that help partners concentrate on their core business while improving service to their own customers. ETISAL International combines global coverage with a strong understanding of diverse cultures and industry best practices to provide tailored, consultative services. The company is committed to transparency, operational flexibility, integrity, and a passion for exceeding client expectations. ETISAL also places high importance on human capital, quality standards, and the use of state-of-the-art technologies in every field it serves.
Role Description Turkish Speakers | Customer Service Agents provide professional, customer-focused support to clients and customers via phone, email, chat, and other communication channels. This full-time, on-site role based in Cairo involves responding to inquiries, resolving issues, and providing clear information in Turkish and English while following company policies and procedures. The position includes handling customer complaints, documenting interactions accurately, escalating complex cases when needed, and meeting performance targets related to quality, productivity, and customer satisfaction. Team members are expected to maintain a courteous and empathetic approach, adhere to schedules, participate in training and coaching sessions, and contribute to continuous improvement of service processes.
Qualifications
