Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help businesses concentrate on their core operations and better serve their customers. With deep attention to cultural differences and global coverage, ETISAL International leverages industry best practices and advanced technologies to provide consultative, innovative services. The company emphasizes transparency, flexibility, integrity, and a strong commitment to human capital. ETISAL International continually works to enhance management and operational standards, aiming to exceed client expectations.
Role Description This is a full-time, on-site role for Turkish Speakers Customer Service Agents based in Cairo. The role includes handling inbound and outbound customer interactions in Turkish, responding to inquiries, resolving issues, and providing accurate information about products and services. Agents will document interactions in the system, follow established procedures and scripts, and escalate complex cases when necessary. The position involves working within defined performance metrics, maintaining high-quality standards, and collaborating with team members and supervisors to improve customer satisfaction. Flexibility to work in shifts and adhere to company policies and guidelines is required.
Qualifications
