Overview / Job Purpose
We are looking for an experienced Travel / Ticketing Consultant to join a growing travel services operation in Saudi Arabia. The role will manage flight reservations, ticketing, reissuance, refunds, itinerary changes, and customer travel requirements while ensuring accurate and timely service.
Key Responsibilities
- Handle domestic and international flight reservations and ticketing.
- Recommend suitable routes, fares, schedules, and travel options based on customer requirements.
- Process ticket issuance, reissuance, cancellations, refunds, and itinerary changes.
- Work efficiently with GDS platforms such as Amadeus, Sabre, or Galileo/Travelport.
- Apply airline fare rules and ticketing procedures accurately.
- Coordinate with airlines and travel suppliers to resolve booking and ticketing issues.
- Respond promptly and professionally to customer inquiries.
- Maintain accurate reservation and customer records.
- Support hotel bookings and other travel arrangements when required.
- Deliver excellent customer service while supporting customer retention and business objectives.
Qualifications & Experience
- Years of experience: Minimum 3 years of relevant experience in travel reservations and airline ticketing.
- Education: Diploma or Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field is preferred.
- Industry exposure: Experience with a travel agency, Travel Management Company (TMC), airline, or corporate travel environment.
- Hands-on experience with Amadeus, Sabre, Galileo/Travelport, or another major GDS.
- Strong knowledge of airline fares, ticketing, reissuance, cancellations, and refunds.
- Good customer service and communication skills.
- Strong attention to detail and ability to manage multiple bookings.
- IATA or relevant travel/ticketing certification will be an advantage.
