Find a job, a company, or an NGO Responsibilities
- Respond to assigned leads and customer enquiries.
- Understand customer destinations, dates, budgets, preferences, and travel requirements.
- Recommend suitable travel products and solutions.
- Prepare and clearly explain quotations and travel options.
- Follow up consistently with prospective customers.
- Handle objections and close qualified opportunities.
- Achieve assigned monthly and quarterly sales targets.
- Identify relevant upselling and cross-selling opportunities.
- Keep all leads, opportunities, follow-ups, and sales activities updated in the CRM.
- Coordinate with reservations, operations, finance, visa, and other relevant teams.
- Maintain accurate information throughout the sales and booking process.
- Provide professional customer service and build long-term customer relationships.
- Report on pipeline activity, sales performance, and lost opportunities.
RequirementsEssential
- Proven experience in sales or a customer-facing commercial role.
- Strong communication and persuasion skills.
- Demonstrated ability to follow up and close sales opportunities.
- Comfortable working against sales targets.
- Strong organization and time-management skills.
- Accurate record keeping and computer skills.
- Customer-focused and commercially minded approach.
Preferred
- Previous travel or tourism sales experience.
- Previous B2C sales experience.
- Knowledge of travel packages, hotels, flights, tours, transfers, and related services.
- Experience using CRM or travel reservation systems.
- Experience dealing with [CONFIRM TARGET MARKET].
