Company Description Octopus Outsourcing is a business process outsourcing provider based in Alexandria, Egypt, delivering tailored communication and support services to clients across continents. The company operates in a dynamic, innovation-driven environment, supported by modern facilities and a focus on high-quality service delivery. Teams at Octopus Outsourcing work collaboratively to bridge gaps between businesses and their customers through seamless, multilingual communication. The organization is committed to continuous improvement, aiming to stay ahead of industry trends and enhance performance over time. This growth-oriented culture offers team members opportunities to develop their skills and advance their careers.
Role Description The Training Manager is a full-time, on-site role located at the Octopus Outsourcing headquarters in Alexandria. This role is responsible for designing, delivering, and maintaining training programs for new hires and existing team members across various business process outsourcing functions. Day-to-day responsibilities include assessing training needs, creating learning materials and curricula, facilitating classroom and on-the-job training sessions, and coordinating with operations leaders to ensure training aligns with performance goals. The Training Manager will monitor training effectiveness using qualitative and quantitative metrics, provide coaching and feedback, and update training content based on process changes or client requirements. This role also involves collaborating with HR and management on onboarding, professional development initiatives, and continuous improvement of learning practices.
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