Company Description ZORO MISR (Zoromisr) is the world’s first fully integrated digital tourism platform, dedicated to delivering unique, personalized, and unforgettable travel experiences for customers from around the globe. The company specializes in Egyptian tourism and travel booking, covering excursions, activities, transportation arrangements, and car rentals. A team of local guides and tourism representatives provides around-the-clock support to ensure travelers receive accurate information and tailored recommendations. By combining digital innovation with on-the-ground expertise, ZORO MISR aims to optimize every step of the traveler journey and enhance overall satisfaction.
Role Description The Tourism Manager role at ZORO MISR is a full-time, on-site position based in Cairo, Egypt. The Tourism Manager will oversee daily tourism operations, including planning and coordinating tours, experiences, and transportation services, while ensuring high service standards and efficient workflows. This role involves managing relationships with local guides, tourism representatives, and partners, monitoring customer feedback, and implementing improvements to enhance traveler satisfaction. The Tourism Manager will contribute to tourism marketing initiatives, support the creation of new packages and experiences, and ensure that all services align with company guidelines and local regulations. The position also requires close collaboration with internal teams to maintain accurate information on the digital platform and resolve customer issues promptly.
Qualifications
- * Strong expertise in Tourism Management and Tourism, including planning, organizing, and overseeing travel services and experiences.
- Experience with Guided Tours, including coordinating itineraries, collaborating with local guides, and ensuring high-quality on-site delivery.
- Demonstrated Customer Service skills, with the ability to handle inquiries, resolve issues, and maintain a traveler-focused mindset.
- Knowledge of Tourism Marketing, including promoting packages, collaborating on campaigns, and supporting digital content related to tourism services.
- Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field is preferred.
- Fluency in English and Arabic, with strong verbal and written communication skills.
- Proven organizational and time-management abilities, with attention to detail and the capacity to manage multiple projects simultaneously.
- Familiarity with digital booking platforms and basic proficiency in office software tools.
- Ability to work on-site in Cairo, collaborate with diverse teams, and adapt to a dynamic tourism environment.
