Company Description Elkhalil Wood is a long-established wood trading and manufacturing company that has been operating since 1969, serving architects, developers, property owners, and project managers. The company is recognized for high-quality doors, floors, kitchens, bedrooms, and wooden accessories, and provides one of the widest selections of flooring, panels, and raw wood materials in Egypt and North Africa. Elkhalil Wood is a major importer in Egypt, partnering with leading international wood manufacturing brands such as KASTAMONU ENTEGRE, EGGER, SWISS KRONO POL, AGT, ÖZEMEK, and ERMETSAN. The company values reliability, flexibility, integrity, and speed, aiming to deliver warm, worry-free customer experiences built on respect and trust. Elkhalil Wood actively invests in its employees and communities, providing tools and support to help its teams deliver excellent products and services to dealer partners and clients.
Role Description The Telesales Specialist is a full-time, on-site role based in Cairo, Egypt. In this position, the specialist will make outbound and receive inbound calls to promote Elkhalil Wood’s products, qualify leads, and convert prospects into customers. Daily tasks include explaining product features and benefits, handling price and availability inquiries, preparing basic quotations, and following up on open opportunities to support sales targets. The role involves maintaining accurate records in the CRM system, coordinating with the sales and customer service teams, and ensuring that customers receive timely, clear information and support. The specialist will also participate in learning sessions about product lines and market trends to continuously improve sales performance and customer interactions.
Qualifications
- Candidates should possess strong Sales skills, including outbound calling, lead qualification, and basic negotiation abilities.
- Candidates should possess excellent Communication skills, including clear verbal communication, active listening, and professional phone etiquette.
- Candidates should possess solid Customer Service and Customer Support skills to handle inquiries, resolve issues, and create positive customer experiences.
- Candidates should possess Training-related capabilities, such as willingness to learn product details and share knowledge with team members when needed.
- Relevant qualifications include prior experience in telesales or inside sales, preferably in manufacturing, building materials, or a related industry; familiarity with CRM tools; and basic proficiency in MS Office.
- Additional beneficial qualifications include fluency in Arabic and good command of English, strong organizational skills, goal-oriented mindset, and the ability to work collaboratively in a fast-paced commercial environment.