Job Description
- Location: Cairo, Egypt Hybrid 4 days form home and 1 day from office)
- Employment type: Full-time
- Reports to: Marketing Specialist
- Working days: Sunday to Thursday, with occasional shifts to cover social media inquiries
Responsibilities
Outbound sales (cold calling)
- Make daily outbound calls to individuals and companies to promote upcoming training courses and workshops.
- Qualify leads: understand the caller's role, training need, budget and preferred dates.
- Present course details clearly (content, trainer, schedule, fees, certificates) and handle objections.
- Follow up by phone, WhatsApp and email until the lead registers or declines.
- Assist in building and maintain a lead database from referrals, past participants, LinkedIn and events.
Social media inquiries
- Reply to comments, messages and inquiries on Facebook, Instagram, LinkedIn and WhatsApp Business within the agreed response time.
- Answer common questions about courses, prices, dates and location, and convert inquiries into calls or registrations.
- Escalate complaints or complex requests to the right team member.
- Share feedback on recurring questions with the marketing team to improve posts and FAQs.
Requirements
Must have
- Bachelor's degree in any field.
- 1–2 years in telesales, call center, inside sales or customer service; training or education sales is a strong plus.
- Excellent spoken Arabic and good written and spoken English.
- Confident on the phone, comfortable with rejection and high call volumes.
- Strong written communication for short, friendly social media replies.
- Good with Microsoft Office or Google Sheets; able to learn a basic CRM quickly.
Nice to have
- Experience handling Facebook/Instagram business inboxes or WhatsApp Business.
- Basic knowledge of HR, soft skills or professional training programs.
Personal traits
- Target-driven, persistent and organized.
- Positive, polite tone under pressure.
- Fast learner who can explain course value simply.
