J Consult is a premier HR and Recruitment consultancy agency. We are currently partnering with a distinguished client to recruit a Technology Support Specialist for their operations in Beirut, Lebanon.
As a Technology Support Specialist, you will bring hands-on helpdesk support, with strong communication skills, and a passion for continuous learning. Experience within the F&B industry is a plus.
Responsibilities:
- Provide first and second-level technical support for hardware, software, networking, and applications used across the organization.
- Troubleshoot and resolve issues related to POS systems, restaurant technologies, and office IT infrastructure.
- Document technical problems and solutions to support knowledge sharing within the team.
- Assist with network administration, including monitoring, configuration, and troubleshooting.
- Support system rollouts, updates, and patching activities across multiple sites.
- Collaborate with cross-functional teams to ensure minimal downtime and maximum efficiency in operations.
- Proactively identify recurring issues and recommend long-term solutions.
Qualifications:
- CCNA or CompTIA Network+ recommended (certification in progress or equivalent knowledge acceptable).
- A bachelor’s degree in computer science or related field is required.
- 0–2 years of proven experience in technology helpdesk or IT support roles.
- Prior experience in the food and beverage industry (restaurant, hospitality, or retail technology) is a strong plus.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to prioritize, multitask, and work in a fast-paced environment.
- Proactive approach with eagerness to learn and grow.
