Sequel is an IT for Treasury service provider focused on delivering professional services to financial institutions that rely on MX platform for their treasury and capital markets business activity. With offices in Dubai and Beirut, we provide on-site and off-site support and implementation services to clients in Middle East and South Africa.
We are looking for an Associate Consultant – Managed Services to join our growing consulting team in Beirut and support ongoing client operations and ensure service continuity.
Key Responsibilities
- Support daily managed services operations for client systems and applications
- Monitor incidents, service requests, and tickets, ensuring timely follow-up and resolution
- Assist in root cause analysis and documentation of recurring issues
- Support change, release, and environment-related activities
- Apply defined processes and standards consistently
- Collaborate with internal teams and escalate issues when required
- Build knowledge of the client’s business processes and systems over time
- Contribute to service documentation and knowledge base updates
- Assist in gathering, documenting, and clarifying business and functional requirements
- Design and implement tools needed for operations (monitoring, automation, scheduling, etc.)
- Work in CICD model using GitHub, Jenkins, and Splunk for project execution.
Required Qualifications & Skills
- Bachelor’s degree in engineering, Computer Science or a related field
- Knowledge in one or more of the following disciplines: Unix commands, Shell Scripting, Object Oriented Programming, SQL, Algorithms, XSL, XML, GitHub.
- Strong programming and debugging skills.
- Familiarity with ticketing tools and structured workflows is a plus
- Good communication skills in English (French is a plus)
- Strong sense of responsibility, organization, and teamwork
- Willingness to work in a client-oriented, service-driven environment
Our work environment is fast-paced and may require flexible availability to support urgent travel or operational needs (possible nightshifts).
