Company Description QuickSource Consultancy is a recruitment and consulting company that connects businesses with qualified professionals across diverse industries and markets. The organization supports clients through the full recruitment lifecycle, from talent sourcing and candidate screening to interviews and successful placement. QuickSource focuses on matching candidates to both role requirements and company culture, aiming to create sustainable, long-term employment relationships. The company’s services span talent acquisition, executive and specialized recruitment, HR and staffing consultancy, and international talent sourcing. QuickSource Consultancy is committed to making recruitment faster, more efficient, and more people-focused for both employers and job seekers.
Role Description The Spanish Speaking Technical Support role is a full-time, on-site position based in Beirut. In this role, the team member will provide technical assistance to Spanish-speaking customers, including diagnosing issues, guiding users through solutions, and escalating complex problems when necessary. Daily tasks include responding to support requests via phone, email, or chat, documenting cases in ticketing systems, and following up to ensure issues are resolved and customer expectations are met. The role also involves collaborating with internal teams to improve support processes, identifying recurring problems, and contributing to knowledge base documentation. Maintaining a customer-focused approach, clear communication, and consistent service quality is essential.
Qualifications
- * Candidates should possess strong Technical Support and Troubleshooting skills to diagnose, resolve, and document technical issues efficiently.
- Candidates should demonstrate Customer Support and Customer Satisfaction skills to manage inquiries, handle complaints professionally, and ensure a positive service experience.
- Candidates should have solid Analytical Skills to interpret technical information, identify root causes, and propose effective solutions.
- Fluency in Spanish and English, with clear verbal and written communication skills.
- Previous experience in a helpdesk, IT support, or customer service environment is highly beneficial.
- Ability to work on-site in Beirut, manage time effectively, and handle multiple cases simultaneously.
- Familiarity with ticketing systems, remote support tools, and basic networking or software concepts is a plus.
- Relevant education in IT, Computer Science, or a related field, or equivalent practical experience.
