Kaptn is looking for a creative, organized, and proactive Customer Relations & PR Coordinator to join our Marketing Department.
The ideal candidate will be responsible for customer communication, building relationships with influencers and business partners, coordinating promotional campaigns, and managing the execution of content production activities.
Key ResponsibilitiesCustomer Service & Relations
- Handle customer inquiries, feedback, and complaints across phone, WhatsApp, email, and social media.
- Assist users with app features, memberships, offers, and services.
- Coordinate with internal teams to resolve customer requests and ensure a positive customer experience.
Public Relations & Influencer Marketing
- Build and maintain relationships with bloggers, influencers, content creators, and business partners.
- Coordinate influencer collaborations, promotional visits, and marketing campaigns.
- Arrange influencer visits to restaurants, hotels, resorts, and other destinations based on Kaptn's marketing plans and business requests.
- Prepare and coordinate influencer marketing packages and collaboration proposals.
- Negotiate and follow up on collaboration arrangements, deliverables, and publishing schedules.
- Monitor influencer activities and ensure campaigns are delivered as agreed.
Content Production & Shooting Coordination
- Organize photo and video shoots for Kaptn's marketing campaigns, social media, and business promotions.
- Coordinate with videographers, photographers, models, influencers, and content creators.
- Manage shooting schedules, business availability, location arrangements, and production logistics.
- Prepare shooting briefs and coordinate the production of reels, promotional videos, and branded content.
- Follow up on content production from planning through final delivery and publication.
- Ensure content execution aligns with Kaptn's brand guidelines and marketing objectives.
Marketing & Business Coordination
- Coordinate with Kaptn's marketing team to execute promotional campaigns and business marketing packages.
- Communicate with partner businesses to organize influencer visits, filming sessions, and promotional activities.
- Track campaign progress, deliverables, and deadlines.
- Maintain organized records of influencers, business collaborations, and marketing activities.
Requirements
- * Bachelor's degree in Marketing, Communication, Public Relations, or a related field is preferred.
- Excellent English and Arabic communication skills.
- Strong interpersonal, negotiation, and organizational skills.
- Good understanding of Instagram, TikTok, influencer marketing, and social media trends.
- Ability to coordinate multiple projects, schedules, and external partners.
- Creative mindset with strong attention to detail.
- Comfortable communicating with influencers, models, videographers, and business owners.
- Previous experience in PR, customer relations, influencer marketing, or production coordination is a plus.
- Fresh graduates with strong communication and organizational skills are encouraged to apply.
What We Offer
- * Opportunity to work with a growing international travel and lifestyle platform.
- Hands-on experience in PR, influencer marketing, and content production.
- A dynamic, creative, and collaborative environment.
- Career growth and professional development opportunities.
