Company Description Macrotronics is an information technology services company that provides high-quality support and maintenance to clients in both home and office environments. The team is composed of specialized university graduates with extensive experience across diverse computer and network systems. Macrotronics offers after-sales support, including complimentary maintenance, repair, and replacement of equipment under warranty, as well as paid onsite installation and repair services. The company also delivers contractual maintenance to reduce downtime and enhance security, alongside performance optimization, hardware upgrades, software updates, and data backup and recovery solutions. Macrotronics focuses on keeping client systems reliable, fast, and efficient, minimizing slowdowns and unexpected crashes.
Role Description The Information Technology Technician role at Macrotronics is a full-time, on-site position based in Ghazir. The technician will perform day-to-day hardware and software diagnostics, installations, repairs, and upgrades on client systems and networks. Responsibilities include responding to service requests, providing after-sales support, executing maintenance contracts, and optimizing system performance through tune-ups, updates, and backups. The role involves direct interaction with clients to understand issues, explain solutions, and provide usage guidance and basic training when needed. The technician will document work performed, follow established service procedures, and collaborate with the technical team to ensure consistent, high-quality support.
