Company: Byblos Vista
Location: Jdaideh, Lebanon — relocating soon to Dbayyeh
Working hours: Monday to Friday, 12:00 PM–9:00 PM
About the Role
Byblos Vista, an American company, is seeking a Business Analyst to join our Innovation Department.
You will work with business teams to understand operational challenges, analyze requirements and data, and identify opportunities to improve processes through practical solutions, AI, and automation. The role combines business analysis with hands-on exploration, prototyping, and validation to turn ideas into measurable improvements.
We are looking for someone who is analytical, curious about technology, and motivated by finding smarter ways to solve business problems.
Key Responsibilities
- Work with stakeholders to gather, clarify, and document business requirements, pain points, and desired outcomes.
- Map current workflows, identify inefficiencies, and recommend improvements to business processes.
- Analyze data to identify trends, investigate problems, and support business decisions.
- Break complex or ambiguous problems into clear, manageable requirements and solution options.
- Assess opportunities for AI and automation based on business value, feasibility, effort, and potential limitations.
- Translate business needs into functional requirements, process flows, user stories, and acceptance criteria.
- Use AI tools and automation platforms to develop or support practical proofs of concept and workflow prototypes.
- Collaborate with technical teams to evaluate solutions and support implementation and system integrations.
- Validate AI-generated outputs and proposed solutions for accuracy, relevance, and alignment with business requirements.
- Prepare test scenarios, coordinate user acceptance testing, and document issues and improvement opportunities.
- Gather user feedback and help refine solutions through successive iterations.
- Document updated workflows and support users during implementation and adoption.
- Track results through measures such as time saved, reduced manual work, improved accuracy, and user adoption.
Required Qualifications and Skills
- 3–5 years of experience in business analysis, business analytics, process improvement, automation, or a related field.
- Strong analytical, structured thinking, and problem-solving skills.
- Experience gathering requirements and translating business needs into practical solutions.
- Ability to analyze data, identify patterns, and communicate actionable findings.
- Ability to understand business processes and how systems, people, and data interact.
- Familiarity with AI tools and large language models, including their capabilities, limitations, and need for human validation.
- Ability to use AI tools to explore solution options, support analysis, and develop initial prototypes.
- Understanding of solution testing, quality assurance, and continuous improvement.
- Strong communication and documentation skills, with the ability to explain findings and solutions to technical and nontechnical stakeholders.
- Ability to work independently, manage priorities, and collaborate across teams.
Preferred Technical Skills
- Hands-on exposure to workflow automation platforms such as n8n, Make, or Zapier.
- Familiarity with prompt design and evaluating the quality and consistency of AI-generated outputs.
- Basic understanding of APIs, integrations, and data flows between business applications.
- Experience improving workflows involving CRM, ERP, reporting, document processing, or other operational systems.
- Experience building and testing small automation workflows or AI-assisted proofs of concept.
- Ability to investigate workflow issues, identify likely causes, and work with technical teams to resolve them.
Educational Background
We welcome candidates with a degree or relevant practical experience in:
- Business Analysis, Business Analytics, or Business Administration
- Information Systems, Computer Science, AI, or Technology
- Economics, Finance, or Statistics
- Science, Mathematics, or Engineering
