Company Description Steps Real Estate is a leading Qatar-based brokerage and property management company with over a decade of experience in the local market. The firm offers advisory services across sales, leasing, and comprehensive property management and marketing for residential, commercial, and industrial properties. Steps Real Estate focuses on providing tailored solutions and maintaining high levels of client satisfaction. The company is committed to delivering outstanding service across all aspects of real estate and property management, supported by a professional and service-oriented team.
Role Description The Customer Communications Associate – Call Center is a full-time, on-site role based in Halat. This role is responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information about available properties, services, and processes. The associate will log and update customer interactions in the system, follow up on leads, and coordinate with the sales and property management teams to ensure timely responses and smooth customer experiences. Daily tasks include addressing customer concerns, escalating complex issues when needed, maintaining call quality standards, and supporting communication campaigns related to property listings and promotions. The role requires a professional demeanor, strong customer-focus, and the ability to work in a fast-paced call center environment.
Qualifications
- Strong Communication and Strategic Communications skills for clear, professional customer interactions and consistent messaging.
- Ability to prepare and support Press Releases and other customer-facing announcements as needed.
- Solid Writing skills for accurate call documentation, email responses, and basic customer communication materials.
- Basic Project Management abilities to organize follow-ups, track customer requests, and coordinate with internal teams.
- Proficiency in call center systems and CRM tools, with good typing and data entry skills.
- Excellent customer service skills, including active listening, problem-solving, and conflict resolution.
- Fluency in English; Arabic language skills are an advantage.
- Previous experience in a call center, customer service, or real estate environment is preferred.
- Ability to work on-site in Halat and maintain a professional, team-oriented attitude.
- UK Branch main-duty of support, schedule from 10 am till 7 Pm.
