Join Our Growing Team!
We are currently hiring enthusiastic and professional Telephone Operators for multiple openings across our portfolio of world-class luxury hotels, branded residences, and mid-scale properties in Dubai.
If you have a warm voice, exceptional communication skills, and a passion for delivering seamless guest experiences, we want to hear from you. This is a fantastic opportunity to launch or advance your career within a dynamic hospitality environment that values excellence and service.
Available Roles
We have immediate vacancies for:
- Luxury Hotel Operators: For 5-star properties requiring white-glove service standards.
- Residence Operators: For high-end residential communities focusing on personalized resident support.
- Mid-Scale Hotel Operators: For vibrant, fast-paced hotel environments.
Key Responsibilities
- First Point of Contact: Professionally answer all incoming calls promptly, adhering to brand-specific greeting standards.
- Call Management: Efficiently route calls to appropriate departments, manage wake-up calls, and handle do-not-disturb requests with accuracy.
- Guest Assistance: Provide accurate information regarding hotel facilities, dining hours, local attractions, and emergency procedures.
- Communication Hub: Coordinate closely with Front Office, Housekeeping, Security, and Engineering teams to ensure guest requests are fulfilled swiftly.
- Emergency Response: Act as a key communicator during emergency situations, following strict safety protocols and assisting in evacuation coordination if required.
- Administrative Support: Maintain logs of calls, messages, and incidents; assist with basic administrative tasks as needed.
Requirements
- Experience: Minimum 1–2 years of experience as a Telephone Operator, Switchboard Operator, or Guest Service Agent in a hotel or customer service environment.
- Language: Fluent English is mandatory (written and spoken). Proficiency in additional languages (Arabic, Hindi, Urdu, Russian, French) is highly advantageous.
- Voice & Tone: Clear, pleasant, and professional telephone etiquette.
- Technical Skills: Familiarity with PBX systems, Opera PMS, or similar hotel software is a plus.
- Soft Skills: Excellent listening and multitasking abilities. Patience and empathy when dealing with guest inquiries. Ability to remain calm under pressure.
- Availability: Must be willing to work rotational shifts, including nights, weekends, and public holidays.
What We Offer
- Competitive salary package commensurate with experience and property tier.
- Comprehensive medical insurance and life coverage.
- Annual airfare allowance and end-of-service benefits.
- Uniforms and laundry provided.
- Career development opportunities across different brands and properties within our network.
- A diverse and inclusive work culture.
How to Apply
Ready to connect guests with exceptional service? Please submit your updated CV using the link below.
Note: Due to the high volume of applications, only shortlisted candidates will be contacted for interviews.
