POSITION: Telemarketing Agent : is responsible for contacting prospective or existing clients by phone to promote products, services, or schedule appointments while meeting performance targets.
Qualifications : Bachelor’s Degree in Marketing, Business Administration or any other field.
Responsibilities :
· Outbound & Inbound Calling: Call potential customers using designated lists to pitch services, explain features, and handle incoming customer inquiries.
· Lead Generation & Qualification: Identify prospective clients, assess their needs, and qualify leads before handing them over to the direct sales team.
· Script & Protocol Adherence: Follow approved company scripts, standard operating procedures (SOPs), and privacy guidelines during every call.
· Data Management: Record accurate customer information, update interaction notes, and maintain clean database records in CRM systems.
· Follow-Ups: Contact leads who requested callbacks, missed appointments, or need further assistance to secure a conversion.
· Target Achievement: Meet individual Key Performance Indicators (KPIs), such as daily call volume, conversion rates, or consultation bookings.
Skills:
Communication: Clear and confident speaking voice with active listening abilities.
Persuasion: Strong negotiation skills to influence potential buyers and handle rejections positively.
Computer Literacy: Basic familiarity with computers, Microsoft Office, and Customer Relationship Management (CRM) software.
Resilience: Patience and a persistent, goal-oriented attitude to manage repeated rejections.
Team Work: Interpersonal soft abilities that allow people to work together efficiently and reach a common goal.s.
please send your CV at the email address : t.hdaib@sama.jo
